Randy and Mare sit down with Chicago real estate broker Olin Eargle to discuss the language of sales. He highlights the importance of understanding, education, and being transparent with your customer. Learn how you can use this approach to build trust with your clients.

A friend received an urgent email from her employer that said: “No kids in the background on Zoom calls!” To which I say: Um, yeah, big fat NO. This is life, people. If you expect people to work from home during a pandemic, you must cut them some slack. Or a lot of slack.

Before the meeting or class actually happens, test your slides, go into the platform you’re using and test everything.

I have long believed that the best training (or speaking, or presentations) borrows from the best.

“Thank you to my amazing clients and partners for a wonderful 2019! You make me smarter and better year after year.”

Now I tell you where you can do the two things I tell all my clients:

“Step outside your comfort zone” and “Seek out other opportunities to practice speaking.”